Technical Support

Technical Support

When customers have questions, we deliver answers.

iCall Services provides outsourced technical support for clients representing various industries. We work closely with you to design programs explicitly tailored towards your company’s needs, so we can effectively assist you in the best possible way.

Some types of technical support iCall Services manages:

  • Help Desk/Troubleshooting
  • Technical Support
  • ID & Password Reset
  • Activation Support
  • Billing & Payment Inquiries
  • Issue Resolution
  • Third Party Verification
  • Account Management

What’s Included

  • Our outsourced technical support will give you time to focus on your core business.
  • We provide flexibility when your business scales up or down. Preventing the stress of firing and hiring new employees. 
  • By hiring iCall Services, you avoid employing another IT technician, which can save you money with our affordable pricing.
  • There is no need to buy the expensive equipment needed for proper technical support because iCall already owns it. Outsourcing technical support to us gives you new technology without the significant expense. 

Customer Care

What to Expect?

At iCall Services, we manage your brand as our own.

We effectively and efficiently handle contact center support service challenges with passion.

Your organization can leverage iCall’s resource depth, flexibility, and process expertise, for an improved solution for your end customers.

A customized approach to each client to ensure their solution meets the targeted needs.

Our Process

How It Works?

Step 1
A sales rep will review your requirements and document them.
Step 2
The sales rep then reviews internally with iCall leadership and provides a subsequent proposal to your company within 24-48 hours.
Step 3
Upon acceptance, iCall will provide a services agreement.
Step 4
Upon signing the contract, an implementation plan will be drafted by iCall, and we will schedule a kick-off call.
Step 5
During the call, iCall will review the work, set a timeline, and assign a program manager.
Step 6
Post-implementation, iCall’s leadership team will ensure the successful transition.
Step 7
Client program manager will continue to manage the relationship.