Our Solutions

At iCall Services, we offer a wide variety of solutions tailored to your business needs.

Outsourced Support Models

Dedicated Support Model

The dedicated service model will ensure that your program has a team of people focusing on it. Every detail—from recruiting, hiring, and training to quality control, scheduling, and front-line management—is tailored for you specifically, so the outcomes are always met with excellence.

You can expect some of the following benefits:

Shared Support Model

If your program’s call volume is not high enough to support a team of dedicated contact center outsourcing specialists, a shared customer support model may prove a viable solution. With shared agents, you have a scalable team ready to take, or make, your calls.

Primary benefits of a shared customer support model include:

Hybrid Support Model

If your program is complicated and requires a significant amount of training, but call volume is relatively low, consider our cost-effective mixed Dedicated/Shared model. You have a dedicated group of outsourcing experts who form your core team with this setup. When additional support is needed, a group of shared agents who train on your program will come into play.

Advantages of this model include:

Support Options

At iCall Services, we offer a wide variety of solutions tailored to your business needs.

Phone

Our agents are coached to serve as brand ambassadors on your behalf and act as an extension of your own staff.

Customers may forget what you say, but they will never forget how you make them feel. At iCall Services, our call center services outsourcing option gives your customers the satisfaction they remember. We tailor our services to your business needs. Whether you need a general answering service or a high-touch customer service, we’ve got you covered. 

Email

Our team is carefully selected and trained to respond to your emails confidently and with finesse.

Email remains one of the primary non-voice communication means for business, making it essential for customer satisfaction. Many companies struggle to maintain a consistent level of response, resulting in upset clients.

A recent study by Hubspot shows that ⅔ of people expect a response within 10 minutes of an inquiry. Furthermore, surveys done by Microsoft say that 66% of clients expect a reply within 24 hours. These numbers may seem frightening, which is why iCall is your best option for detailed and fast responses.

Chat

Live-chat is an integral and increasingly popular channel for communicating with customers. iCall Services is always available to help answer any customer questions.

In a recent article released by TechJury, up to 75% of customers would prefer live chat services over other communication channels. Other studies by IT Pro Portal have shown that 77% of consumers would rather chat online than make a phone call. 

Online shopping is all about immediacy and around-the-clock access. When you partner with iCall Services, we’ll be there to answer your customer’s questions and help you capture more sales opportunities. Our chat support outsourcing services can help reduce shopping cart abandonment and improve conversion rates.

Social Media

There is more than 3.78 billion social media users worldwide. Finding the time to track what those users say about your products can be challenging, which is where iCall Services comes in.

Social media platforms are an excellent way to receive questions and reviews but can be challenging to monitor and manage. Our outsourcing support team at iCall Services trains to

Services

A small graphic showing customer care.
Customer
Care

Let us answer your call customer care questions, assist with orders, and process requests.

An small graphic showing a conversation.
Inbound
Sales

Our inbound support outsourcing maximizes the profit potential of your campaigns.

A small graphic showing someone giving a presentation.
Outbound
Solutions

Our outbound sales outsourcing solutions help you meet your organization’s goals. 

A small graphic showing someone doing customer support.
Technical
Support

Our technical support solutions represent various industries and help achieve your business goals.

A small graphic showing a database.
Back Office
Support

Make the exchange of high fixed costs with a flexible approach possible and save money.