The dedicated service model will ensure that your program has a team of people focusing on it. Every detail—from recruiting, hiring, and training to quality control, scheduling, and front-line management—is tailored for you specifically, so the outcomes are always met with excellence.
You can expect some of the following benefits:
If your program’s call volume is not high enough to support a team of dedicated contact center outsourcing specialists, a shared customer support model may prove a viable solution. With shared agents, you have a scalable team ready to take, or make, your calls.
Primary benefits of a shared customer support model include:
If your program is complicated and requires a significant amount of training, but call volume is relatively low, consider our cost-effective mixed Dedicated/Shared model. You have a dedicated group of outsourcing experts who form your core team with this setup. When additional support is needed, a group of shared agents who train on your program will come into play.
Advantages of this model include:
At iCall Services, we offer a wide variety of solutions tailored to your business needs.
Let us answer your call customer care questions, assist with orders, and process requests.
Our inbound support outsourcing maximizes the profit potential of your campaigns.
Our outbound sales outsourcing solutions help you meet your organization’s goals.
Our technical support solutions represent various industries and help achieve your business goals.
Make the exchange of high fixed costs with a flexible approach possible and save money.