iCall Services draws from decades of experience working with internet retail, catalog, and direct marketing businesses to help your business maximize the profit potential of its campaigns through progressive performance management. If you have an inbound or outbound sales initiative and have a resource shortage, contact us today to discuss your business process outsourcing needs.
More than just an inbound support outsourcing provider, iCall Services is a partner that accepts nothing less than satisfied clients. We recruit resources that meet your campaign skill set requirements, identify appropriate program KPI, and drive performance consistently to meet the expected results.
In addition, our employees are trained in proper inbound telephone etiquette before campaign training. We implement specific quality-control parameters to ensure your customers get the inbound support services they expect and deserve. Our inbound sales outsourcing team understands that impulse purchasing is part of a sales call. Therefore, we make it a point to up-sell and cross-sell your merchandise and services successfully.