Inbound Sales

Inbound Sales

Your outsourced sales specialists!

iCall Services draws from decades of experience working with internet retail, catalog, and direct marketing businesses to help your business maximize the profit potential of its campaigns through progressive performance management. If you have an inbound or outbound sales initiative and have a resource shortage, contact us today to discuss your business process outsourcing needs.

More than just an inbound support outsourcing provider, iCall Services is a partner that accepts nothing less than satisfied clients. We recruit resources that meet your campaign skill set requirements, identify appropriate program KPI, and drive performance consistently to meet the expected results. 

In addition, our employees are trained in proper inbound telephone etiquette before campaign training. We implement specific quality-control parameters to ensure your customers get the inbound support services they expect and deserve. Our inbound sales outsourcing team understands that impulse purchasing is part of a sales call. Therefore, we make it a point to up-sell and cross-sell your merchandise and services successfully.

What’s Included

  • Our years of inbound sales outsourcing experience may open the doors to target new or underserved industries.
  • Our agents have lots of experience with sales and know how to tug on the strings of impulsive purchasing
  • There will be no need to hire salespeople internally when outsourcing inbound sales, reducing overheads, staffing costs, and management needs
  • iCall Services provides you with extensive analysis and reporting when outsourcing inbound sales with us.

Customer Care

What to Expect?

At iCall Services, we manage your brand as our own.

We effectively and efficiently handle contact center support service challenges with passion.

Your organization can leverage iCall’s resource depth, flexibility, and process expertise, for an improved solution for your end customers.

A customized approach to each client to ensure their solution meets the targeted needs.

Our Process

How It Works?

Step 1
A sales rep will review your requirements and document them.
Step 2
The sales rep then reviews internally with iCall leadership and provides a subsequent proposal to your company within 24-48 hours.
Step 3
Upon acceptance, iCall will provide a services agreement.
Step 4
Upon signing the contract, an implementation plan will be drafted by iCall, and we will schedule a kick-off call.
Step 5
During the call, iCall will review the work, set a timeline, and assign a program manager.
Step 6
Post-implementation, iCall’s leadership team will ensure the successful transition.
Step 7
Client program manager will continue to manage the relationship.