We manage hundreds of thousands of B2B and B2C customers interactions and provide support through virtually any contact channel.
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Delivering the Service You Need,
When You Need It
The goal of outsourcing is to improve service while lowering costs – and that’s exactly what happens when you partner with iCall Services. We manage hundreds of thousands of B2B and B2C customer interactions each year and have the ability to provide 24/7/365 support through virtually any contact channel. Whether you need full-time, after-hours or seasonal support, iCall will work with you to customize a solution around your specific business needs and budget.
Whether customers need help with general inquiries or product/service questions, our customer-centric focus ensures that every interaction leaves a positive impression of your brand. We also capture campaign-based feedback to help uncover customer pain points so you can strategize ways to mitigate them.
iCall’s support desk specialists are capable and ready to provide first-class, low-frustration customer support. We offer affordable, high quality tier 1-3 resolution via telephone, live chat, email and social media and are focused on maintaining your brand’s reputation for excellent support
With 20+ years of experience working with internet, retail, catalog, and direct marketing businesses, iCall knows how to maximize the profit potential of your campaigns. Our agents are trained in inbound sales etiquette as well as campaign-specific trainingto ensure your brand is represented with the highest degree of professionalism.
iCall offers a variety of cost-effective outbound solutions to help youmeet your organization’s growth and retention objectives, including lead generation, market research, telesales/upsells, scheduled callbacks and more!
Whether customers need help with general inquiries or product/service questions, our customer-centric focus ensures that every interaction leaves a positive impression of your brand. We also capture campaign-based feedback to help uncover customer pain points so you can strategize ways to mitigate them.
read moreiCall’s support desk specialists are capable and ready to provide first-class, low-frustration customer support. We offer affordable, high quality tier 1-3 resolution via telephone, live chat, email and social media and are focused on maintaining your brand’s reputation for excellent support.
read moreWith 20+ years of experience working with internet, retail, catalog, and direct marketing businesses, iCall knows how to maximize the profit potential of your campaigns. Our agents are trained in inbound sales etiquette as well as campaign-specific trainingto ensure your brand is represented with the highest degree of professionalism.
read moreiCall offers a variety of cost-effective outbound solutions to help youmeet your organization’s growth and retention objectives, including lead generation, market research, telesales/upsells, scheduled callbacks and more!
read moreRead what our clients say about our level of service and the success that they’ve achieved
Read what our clients say about our level of service and the success that they’ve achieved
The Client People Connect started as two companies, both in the business of finding and managing information about people. These companies were brought together to
The Client Founded in 2008, Alliance Exposition Services is currently the only Nationwide General Service Contractor (GSC) focusing exclusively on smaller to mid-size events. Alliance
The Client People Connect started as two companies, both in the business of finding and managing information about people. These companies were brought together to merge Classmates’ one-of-a-kind social network and Intelius’ proprietary people profiles
The Client Founded in 2008, Alliance Exposition Services is currently the only Nationwide General Service Contractor (GSC) focusing exclusively on smaller to mid-size events. Alliance has experienced tremendous growth and a highly satisfied customer base
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