In today’s ever-competitive business environment, it’s imperative for every business to build sound strategies that positively impact customer loyalty and retention.
About Us
Delivering the Service You Need,
When You Need It
The goal of outsourcing is to improve service while lowering costs – and that’s exactly what happens when you partner with iCall Services. We manage hundreds of thousands of B2B and B2C customer interactions each year and have the ability to provide 24/7/365 support through virtually any contact channel. Whether you need full-time, after-hours or seasonal support, iCall will work with you to customize a solution around your specific business needs and budget.
Customer Care
Whether customers need help with general inquiries or product/service questions, our customer-centric focus ensures that every interaction leaves a positive impression of your brand. We also capture campaign-based feedback to help uncover customer pain points so you can strategize ways to mitigate them.
read moreTechnical Support
iCall’s support desk specialists are capable and ready to provide first-class, low-frustration customer support. We offer affordable, high quality tier 1-3 resolution via telephone, live chat, email and social media and are focused on maintaining your brand’s reputation for excellent support.
read moreInbound Sales
With 20+ years of experience working with internet, retail, catalog, and direct marketing businesses, iCall knows how to maximize the profit potential of your campaigns. Our agents are trained in inbound sales etiquette as well as campaign-specific trainingto ensure your brand is represented with the highest degree of professionalism.
read moreOutbound Services
iCall offers a variety of cost-effective outbound solutions to help youmeet your organization’s growth and retention objectives, including lead generation, market research, telesales/upsells, scheduled callbacks and more!
read moreMeeting customer expectations across every channel:
Speak with an iCall Services, Inc. sales professional about your contact center needs today!
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What Our Clients Say
Read what our clients say about our level of service and the success that they’ve achieved
Call Center Tips
top rated & newly published customer service tips & tricks
How to Improve Customer Loyalty
Showing Recognition to Your Agents
Call center agents have it tough. Let’s face it: being stationed in a cubicle while addressing multiple customer concerns for hours is not an easy job. High attrition rates are quite common in the...
Preventing PHI Data Breaches
PHI data breaches can cause a lot of problems for both the medical organizations and for the patients to which the protected health information (PHI) belongs to. PHI holders whose...
Ways to Build Customer Trust in a Digital Era
Experiencing stress is part of the job when you’re working in a call center. This isn’t at all surprising given the fast-paced environment the nature of the work requires. When you’re cramped in...