In today’s ever-competitive business environment, it’s imperative for every business to build sound strategies that positively impact customer loyalty and retention.
The goal of outsourcing is to improve service while lowering costs – and that’s exactly what happens when you partner with iCall Services. We manage hundreds of thousands of B2B and B2C customer interactions each year and have the ability to provide 24/7/365 support through virtually any contact channel. Whether you need full-time, after-hours or seasonal support, iCall will work with you to customize a solution around your specific business needs and budget.
Whether customers need help with general inquiries or product/service questions, our customer-centric focus ensures that every interaction leaves a positive impression of your brand. We also capture campaign-based feedback to help uncover customer pain points so you can strategize ways to mitigate them.read more
iCall’s support desk specialists are capable and ready to provide first-class, low-frustration customer support. We offer affordable, high quality tier 1-3 resolution via telephone, live chat, email and social media and are focused on maintaining your brand’s reputation for excellent support.read more
With 20+ years of experience working with internet, retail, catalog, and direct marketing businesses, iCall knows how to maximize the profit potential of your campaigns. Our agents are trained in inbound sales etiquette as well as campaign-specific trainingto ensure your brand is represented with the highest degree of professionalism.read more
iCall offers a variety of cost-effective outbound solutions to help youmeet your organization’s growth and retention objectives, including lead generation, market research, telesales/upsells, scheduled callbacks and more!read more
What Our Clients Say
Read what our clients say about our level of service and the success that they’ve achieved
Call Center Tips
top rated & newly published customer service tips & tricks