In today’s ever-competitive business environment, it’s imperative for every business to build sound strategies that positively impact customer loyalty and retention.
About Us
Delivering the Service You Need,
When You Need It
The goal of outsourcing is to improve service while lowering costs – and that’s exactly what happens when you partner with iCall Services. We manage hundreds of thousands of B2B and B2C customer interactions each year and have the ability to provide 24/7/365 support through virtually any contact channel. Whether you need full-time, after-hours or seasonal support, iCall will work with you to customize a solution around your specific business needs and budget.
Customer Care
Whether customers need help with general inquiries or product/service questions, our customer-centric focus ensures that every interaction leaves a positive impression of your brand. We also capture campaign-based feedback to help uncover customer pain points so you can strategize ways to mitigate them.
read moreTechnical Support
iCall’s support desk specialists are capable and ready to provide first-class, low-frustration customer support. We offer affordable, high quality tier 1-3 resolution via telephone, live chat, email and social media and are focused on maintaining your brand’s reputation for excellent support.
read moreInbound Sales
With 20+ years of experience working with internet, retail, catalog, and direct marketing businesses, iCall knows how to maximize the profit potential of your campaigns. Our agents are trained in inbound sales etiquette as well as campaign-specific trainingto ensure your brand is represented with the highest degree of professionalism.
read moreOutbound Services
iCall offers a variety of cost-effective outbound solutions to help youmeet your organization’s growth and retention objectives, including lead generation, market research, telesales/upsells, scheduled callbacks and more!
read moreSpeak with an iCall Services, Inc. sales professional about your contact center needs today!
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What Our Clients Say
Read what our clients say about our level of service and the success that they’ve achieved
iCall answers our overflow traffic during business hours and all of our evening and weekend inbound sales and basic customer service calls. Since moving to iCall we have noticed an increase in our up-sell conversion and overall average order value. We couldn’t be more pleased with the team's responsiveness and attention to our business needs.
Rick M.
Director of Sales Support, Catalog and Ecommerce company
We outsourced our internal operations to iCall at a time when we were experiencing growth through acquisitions. Leveraging their expertise in customer service and the scalable operations they provided us, without a doubt, was the correct decision. We couldn’t have done it better and saved a significant amount on overhead costs.
Jim S.
Senior V.P. Operations, Nationwide B2B Distributor
iCall Services has become an integral part of our business since day one of becoming our customer service partner. They are professional, responsive, and are truly an extension of our customer service department. We are so pleased with the service we receive from iCall and look forward to a continued partnership.
Brian Y.
Chief Operating Officer of a national service organization
With iCall we are able to deliver excellent service to our customers with knowledgeable and customer-centric agents. Customer satisfaction is imperative to our success and iCall ensures that our customers receive only the best.
Christine H.
Service Director of media company
Call Center Tips
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