About us

Our Origins

iCall Services, Inc. is a call center outsourcing company in the USA that serves a diverse group of clients ranging from Fortune 500 companies to start-ups from our Midwest contact center location.

We were established in 2010 and have since gained a solid reputation for providing scalable, affordable call center services. Our company’s double-digit growth year-over-year is a testament to the way we do business—we love what we do, and it shows.

We offer the following solutions: Customer Care, Inbound Support Outsourcing, Outbound Sales Outsourcing, Technical Support Solutions, Back Office Support.

Our Values

Top Reasons to Partner with iCall Services, Inc.

Lower Costs

Our outsourcing solutions will help you save on costs by providing the services you would otherwise have to hire for. No more payroll, taxes, vacation pay, recruiting, hiring, training, or managing—iCall will handle it all.

Better Service

Quality assurance and agent training are part of our ongoing processes within our contact center operations. We’ll work with you to establish key metrics and provide the monitoring capabilities you need to stay informed about your program.

Midwest Locations

iCall has midwest-based centers and many work at home agents, meaning we will offer you the benefit of staffing your program with English-speaking agents that have neutral accents. Our locations also offer optimal time zone coverage.

Putting customers first, always

Our goal is to deliver a five-star white glove customer experience every time we manage an interaction on your behalf. We provide professional, highly-skilled, 100% U.S.-based agents who genuinely enjoy the challenge of taking your customer service to new levels.

Industry Experience

iCall Services is a company that provides customized call center solutions to clients across various industries. Our diversity allows us to access new ideas from outside your industry, which we use to improve performance in those areas where it’s needed most—leading you one step closer toward success!

Some of the industries represented by our clients:

Our experience serving these industries includes expertise in handling:

Meet The Team

Our Professionals Make The Difference

Collectively, iCall’s leadership team has more than 100 years of experience providing high quality, personalized customer care. We practice an open-door policy and invite interaction with our clients because the better we know you and your brand, the better we can represent you.

Jeff Ostapa

President

As founder of iCall Services, Jeff has 20+ years of contact center experience and a proven track record for driving quality improvement and cost savings objectives for businesses.

Jeff oversees many new client program implementations and has consulted on many other process improvement initiatives in contact centers, retail merchandising, and fulfillment operations.

Jennifer Wiesbrock-Pyszka

VP of Operations

Jen has been leading call centers for 25 years and has worked in a Leadership capacity for companies of all sizes, from emerging startups, to Fortune 500 firms.

Through Jen’s efforts and leadership, which includes B2B and B2C services, her contact center was recognized by SQM with the World Class Customer Service Award, for having the highest customer satisfaction in the Retail and Service industry.  

Ross Muhr

Information Technology

Ross is the iCall Services Head of Network Administration. His experience includes 25 years as an IT professional and 12 years as a Network Administrator in the call center and consulting industries.

Ross brings a broad range of experience in project management, from the initial gathering of the client’s requirements to the final implementation phase.