iCall Services, Inc. is a call center outsourcing company in the USA that serves a diverse group of clients ranging from Fortune 500 companies to start-ups from our Midwest contact center location.
We were established in 2010 and have since gained a solid reputation for providing scalable, affordable call center services. Our company’s double-digit growth year-over-year is a testament to the way we do business—we love what we do, and it shows.
We offer the following solutions: Customer Care, Inbound Support Outsourcing, Outbound Sales Outsourcing, Technical Support Solutions, Back Office Support.
iCall Services is a company that provides customized call center solutions to clients across various industries. Our diversity allows us to access new ideas from outside your industry, which we use to improve performance in those areas where it’s needed most—leading you one step closer toward success!
Collectively, iCall’s leadership team has more than 100 years of experience providing high quality, personalized customer care. We practice an open-door policy and invite interaction with our clients because the better we know you and your brand, the better we can represent you.
As founder of iCall Services, Jeff has 20+ years of contact center experience and a proven track record for driving quality improvement and cost savings objectives for businesses.
Jeff oversees many new client program implementations and has consulted on many other process improvement initiatives in contact centers, retail merchandising, and fulfillment operations.
Jen has been leading call centers for 25 years and has worked in a Leadership capacity for companies of all sizes, from emerging startups, to Fortune 500 firms.
Through Jen’s efforts and leadership, which includes B2B and B2C services, her contact center was recognized by SQM with the World Class Customer Service Award, for having the highest customer satisfaction in the Retail and Service industry.
Ross is the iCall Services Head of Network Administration. His experience includes 25 years as an IT professional and 12 years as a Network Administrator in the call center and consulting industries.
Ross brings a broad range of experience in project management, from the initial gathering of the client’s requirements to the final implementation phase.