iCall Services, Inc. was established in 2010 and has since gained a solid reputation for providing scalable, affordable domestic contact center solutions. Our company’s double-digit growth year-over-year is a testament to the way we do business – we love what we do and it shows!
Putting customers first, always.
Our goal is to deliver a five-star white glove customer experience…every time we manage an interaction on your behalf. Our programs are staffed with professional, highly skilled, 100% U.S.-based agents who genuinely enjoy the challenge of taking customer service to new levels.
People make the difference.
Collectively, iCall’s leadership team has more than 100 years of experience providing high quality, high touch customer care. We practice an open door policy and invite interaction with our clients because the better we know you and your brand, the better we can represent you.
- Jeff Ostapa, President –As founder of iCall Services, Jeff has 20+ years of contact center experience and a proven track record for driving quality improvement and cost savings objectives for businesses. Jeff oversees many new client program implementations and has consulted on many other process improvement initiatives in contact centers, retail merchandising, and fulfillment operations.
- Scott Roof, Vice President, Growth, Strategy & Engagement – As the leader of our sales and marketing team, Scott’s mind is set on developing strong, long-term partnerships with people who are constantly striving to be the best in their industry, providing them with the contact center solutions that deliver exceptional customer experiences. Scott has over 25 years of experience with an emphasis on creating winning strategies that result in growth, revenue and profit for his clients.
- Ross Muhr, Information Technology – Ross is the iCall Services Head of Network Administration. His experience includes 25 years as an IT professional and 12 years as a Network Administrator in the call center and consulting industries. Ross brings a broad range of experience in project management, from the initial gathering of the client’s requirements to the final implementation phase.
- Ladona Stork, Project Director – Ladona has been leading call centers for over 25 years and has worked with companies of all sizes, from emerging start-ups to Fortune 500 firms. Her experience includes traditional consumer and B2B customer service as well as managing sales-focused teams.
iCall Services, Inc. serves a diverse group of clients ranging from Fortune 500 companies to start-ups from our Midwest contact center location.
Top Reasons to Partner with iCall Services, Inc.
No more payroll, taxes, vacation pay, recruiting, hiring, training or managing – iCall will handle it all.
Quality assurance and agent training is part of our on-going processes within our contact center operations. We’ll work with you to establish key metrics and provide the monitoring capabilities you need to stay informed about your program.
As an Illinois-based company, iCall offers the advantage of staffing your program with neutral-accent, English-speaking agents. Our Midwest location also offers optimal time zone coverage.
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