Name: Back Office Support
Brand: iCall Services
Availability: InStock

Back Office Support

Solutions to simplify your life

iCall Services offers various cost-effective back-office outsourcing services. Outsourcing non-core services such as routine administrative tasks allow you to exchange high fixed costs and management drain of in-house back-office support with a flexible approach that saves money and headaches. If there’s a particular back-office support service you’re interested in outsourcing, feel free to ask us—we’re here to help.

Among some of the back-office support services we manage for iCall clients:

Desktop Faxing and Email Handling
Data Entry Services
3rd Party Verification & Audits
Scanning Services
White Mail Processing
Payment Processing
Fulfillment
Consulting—Six Sigma call center optimization

What’s Included

When you employ iCalls back-office outsourcing service, you can expect a cost reduction for your company. We take the costs of maintaining and starting your back-office support operations.
You can focus on the core business by outsourcing your back-office support and leaving it up to iCall Services.
Our agents are well trained and fluent in English, and by outsourcing back-office support, you gain access to these agents.
There is no need to buy expensive technology for your back-office tasks; iCall already has all the best tech.
With back-office support outsourcing, your organization will reduce overheads by needing less office space, less equipment, and more.

Customer Care

What to Expect?

At iCall Services, we manage your brand as our own.

We effectively and efficiently handle contact center support service challenges with passion.

Your organization can leverage iCall’s resource depth, flexibility, and process expertise, for an improved solution for your end customers.

A customized approach to each client to ensure their solution meets the targeted needs.

Our Process

How It Works?

Step 1

A sales rep will review your requirements and document them.

Step 2

The sales rep then reviews internally with iCall leadership and provides a subsequent proposal to your company within 24-48 hours.

Step 3

Upon acceptance, iCall will provide a services agreement.

Step 4

Upon signing the contract, an implementation plan will be drafted by iCall, and we will schedule a kick-off call.

Step 5

During the call, iCall will review the work, set a timeline, and assign a program manager.

Step 6

Post-implementation, iCall’s leadership team will ensure the successful transition.

Step 7

Client program manager will continue to manage the relationship.