Outbound Solutions

Outbound Solutions

Maximizing your campaign revenue

Our team has a strong resume and track record for providing successful results. When iCall Services manages your outbound solutions, we’re not just making calls on your behalf. We help manage your campaign’s success by gauging response and identifying what’s driving sales and how to harvest more of those opportunities. 

There are various types of outbound sales outsourcing solutions that iCall has successfully implemented and managed for clients, such as:

  • B2B Retail Sales Initiatives
  • Appointment Setting
  • Customer Win-Back
  • List / Database Scrubbing
  • Customer and Market Research
  • Lead Generation / Sales Qualification
  • Product Recalls

What’s Included

  • iCall’s outbound contact center solutions will help you improve customer loyalty. Our attention to detail and guaranteed customer satisfaction let your customers feel appreciated and heard. 
  • iCall has all the top-quality technology needed to offer outbound sales outsourcing. When you employ our services, you gain access to all this tech, which may increase scalability for your business. 
  • Our outbound call center outsourcing service increases lead generation by leaving your customers satisfied and ready to share your brand.  
  • When you outsource your outbound solutions, there is no need to hire additional staffing, resulting in lower costs.

Customer Care

What to Expect?

At iCall Services, we manage your brand as our own.

We effectively and efficiently handle contact center support service challenges with passion.

Your organization can leverage iCall’s resource depth, flexibility, and process expertise, for an improved solution for your end customers.

A customized approach to each client to ensure their solution meets the targeted needs.

Our Process

How It Works?

Step 1
A sales rep will review your requirements and document them.
Step 2
The sales rep then reviews internally with iCall leadership and provides a subsequent proposal to your company within 24-48 hours.
Step 3
Upon acceptance, iCall will provide a services agreement.
Step 4
Upon signing the contract, an implementation plan will be drafted by iCall, and we will schedule a kick-off call.
Step 5
During the call, iCall will review the work, set a timeline, and assign a program manager.
Step 6
Post-implementation, iCall’s leadership team will ensure the successful transition.
Step 7
Client program manager will continue to manage the relationship.