Choosing the right company to outsource your call center is like picking out a gift for a loved one. You can grab the first one you find, but it won’t guarantee customer satisfaction. Instead, it
There are a lot of myths out there about call center outsourcing services. This post will dispel the top 12 myths about call center outsourcing.
Are you looking for ways to measure your call center productivity? If so, you’re in luck. This post will discuss eight call center metrics you can use to track your team’s performance. By monitoring these
You know that excellent customer care is key to your success as a business owner. But sometimes, you may face challenges in delivering the level of service your customers expect and deserve. Don’t worry—we’re here
If you’ve never thought about outsourcing your email support services, it’s about time you start. Why? Because 57% of customers would rather contact companies via email instead of any other customer support method. Email remains
Deciding to outsource your call center is a big one. You need to weigh all of your options and make the best decision for your business. So, what are the differences between onshore, nearshore, and